Payment Policy

1. Accepted Payment Methods: We accept online orders through Visa and MasterCard Debit & Credit cards from select banks in India.

2. Card Information: For Visa and MasterCard, please provide your 16-digit card number, card expiry date, and 3-digit CVV number (found on the back of the card) during the transaction. For American Express, please provide your 15-digit card number and 4-digit security code.

3. Security Measures: Ensure your Visa or MasterCard is enrolled with VBV (Verified by Visa) or MSC (MasterCard Secure Code) for transaction completion.

4. Billing Statement: Your credit card transaction will appear as a payment to Usables.

5. Payment Issues: If the amount is deducted but you haven’t received a confirmation, contact our customer care team with the transaction reference number, amount debited, registered email ID, and date & time of transaction.

Shipping Policy

1. Shipping Charges: Shipping and handling charges are provided at checkout for your review before payment.

2. Order Confirmation: Upon dispatch, you will receive an email with tracking details. Most orders are dispatched within 1-4 business days.

3. Delivery Time: Estimated delivery time varies by location. Working days exclude Saturdays, Sundays, and holidays. Delays may occur due to logistics issues.

4. Mega Sale Orders: Dispatches may be delayed during sale events. We aim to dispatch all orders within 7 days of order placement.

5. Split Shipments: Your order may arrive in multiple packages from different warehouses. Shipping charges apply only to the first package.

Delivery Policy

1. Packaging: Products are securely packed to prevent damage. Fragile items are given extra protection with bubble wrap.

2. Damaged Shipments: Do not accept tampered or damaged shipments.

3. Weekend Orders: Orders placed after mid-Saturday or on Sunday are dispatched within 48-72 hours.

4. Undelivered Orders: If marked as delivered but not received, notify customer service within 24 hours. Investigation may take 48-72 hours.

5. Damage Claims: Report shortages or damages to customer service within 24 hours of delivery. Allow 3 working days for investigation.

6. Self-Shipping: If reverse pick-up is unavailable, self-ship via a reliable courier. Courier charges will be reimbursed.

7. Post-Delivery Damages: We are not responsible for damages post-delivery.

8. Delivery Suspension: We reserve the right to pause deliveries to any part of the country if necessary.

9. Product Returns: Products expiring in less than 3 months are eligible for return and full refund.

10. Cashback: Cashback is only eligible on the paid amount, not on payments made using WOW Wallet or promotional offers.

Cancellation Policy

1. Non-Cancellable Orders: Orders dispatched are not eligible for cancellation.

2. Discount Vouchers: Vouchers are for one-time use only and considered used if the order is canceled.

3. Loyalty Points: Redeemed loyalty points will be credited back upon order cancellation.

4. Refund Process: Refunds are initiated after product return and verification.