1. Non-Returnable Products: Due to hygiene and personal care nature, products are non-returnable.

2. Refund/Replacement Requests: Email support@usables.com within 24 hours of delivery with product images, invoice, packaging, and batch number. Response time is 48-72 hours.

3. Damage Claims: Provide pictures of damaged products or packaging.

4. Processing Time: Allow 10-15 days for processing returns.

5. Full Refund/Exchange Eligibility: Missing accessories, damaged bottles, wrong product, or expired product.

6. Wrong Product: Keep it safe, saleable, and in original packaging. Retain the invoice for successful return.

7. Return Exceptions: No returns for damaged products, missing invoices, tampered batch numbers, or without original packaging.

8. Pilferage Claims: Must be made within 24 hours of delivery.

9. Non-Refundable Scenarios: Inadequate information or failure to provide required snapshots.

10. Neglect Damages: Not covered under Exchange/Returns Policy. Festive Gift boxes are non-refundable/exchangeable.

Refund & Replacement Policy

We may contact you to verify damage before issuing refunds or replacements. Refunds are processed through bank transfers, not cash. Online refunds take 5-7 business days to initiate, and NEFT refunds take 3-5 business days.

Note to Customers

Fair Usage Policy: To protect genuine customers, we reserve the right to assess and take action against accounts abusing our return/exchange policies.

Impairment & Damages: Report partial, void, or damaged items within 24 hours of delivery with snapshots and invoice.

Packaging Changes: Packaging may change to comply with government regulations or reduce environmental impact.

Suspending Promotions: We reserve the right to cancel promotions, offers, and giveaways without liabilities.

For any queries, contact our customer care at support@usables.com.